Where Telkom or other service provider regulations and techniques permit there should be a minimum of two exchange telephone lines for voice communication.
These telephone lines shall be routed separately from the building, underground or 3 concealed.
One telephone line shall be barred from incoming calls.
Cellular communications are acceptable, but must be a fixture.
In all communications with the police and response companies, a reference number shall be
obtained and recorded.
All records to be kept for a minimum of twelve (12) month