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SAIDSA Control Room

bVigilant, in partnership with R.K. Security Systems offer off-site monitoring across a number of
platforms and for multiple security systems .
Our SAIDSA (South African Intruder Detection Services Association) approved Control Centre provides a platform from which we offer 24 hour monitoring and liaison with reaction services across South Africa

We provide a SAIDSA approved control centre run by R.K. Security Systems for...

  • Security companies with own reaction units so they can focus on guarding and response.Our control room will monitor all alerts imitating out of bVigilant and insure that the security company responds accordingly
  • Security guarding companies without own reaction can focus on guarding. bVigilant can

appoint a responder in the designated area the guarding company operates in.

  • Communities with own preferred responders. Our SAIDSA approved control centre solution becomes a control room for the community. It will monitor bVigilant and get designated responder to


  • Communities with no preferred responder. Our SAIDSA approved control centre solution becomes a

control room for the community and we will appoint a responder in the area.

Being a SAIDSA CORPORATE MEMBER, ensures the Control Room environment is designed to
incorporate optimal operating conditions.Our facilities are assessed regularly by independent operators, to ensure we maintain the highest standards.
SAIDSA is an organisation which strives to ensure its members follow industry best practices and
maintain the highest level with regards to facilities and internal procedures.This has led to a closeassociation with the insurance industry.

We meet all the requirements for a SAIDSA Central Control Room

Alarm protection to the central station​

Deliberately activated devices (emergency switches) shall be strategically sited within the
Central Station. 9.2 Signalling from the above deliberately activated devices will be directly
to the Central Station of another SAIDSA approved Central Station. Such signalling must betested weekly.

Closed circuit televison

All permitted openings to the Central Station shall be suitably monitored by vandal resistant
closed circuit television cameras.
Recording of the cameras as per 9.1 above shall be provided at at a minimum of 6 frames
per second per camera with a history of at least 24 hours with time/date stamp.

Entry to central station

Where 4 or more operators are utilised in the Central Station, access control should be provided which includes a time event log.
Entry to the Central Station other than by authorised personnel shall require positive identification by the Central Station operators.

Telephone lines

Where Telkom or other service provider regulations and techniques permit there should be a minimum of two exchange telephone lines for voice communication.
These telephone lines shall be routed separately from the building, underground or 3 concealed.
One telephone line shall be barred from incoming calls.
Cellular communications are acceptable, but must be a fixture.
In all communications with the police and response companies, a reference number shall be
obtained and recorded.
All records to be kept for a minimum of twelve (12) month

Power supply

The electricity supply may be either from external mains or from a battery standby.
In the event of a disruption of the external electricity supply, the stand-by power supply shall automatically be brought into use without interruption.
The stand-by supply shall include batteries located within the Central Station, capable of sustaining the monitoring equipment for a period of not less that 24 hours or not less than 50 minutes if a standby generator is installed.
The standby generator shall have an independent means of starting without leaving the control room vulnerable. The amp hour capacity of the standby power supply shall be calculated on the basis of the average hourly current drain multiplied by the factor 1.5.
Any recharging facility of the standby power supply shall be sufficient to provide the maximum load requirements and to simultaneously recharge the battery from that discharged state to the required capacity within 24 hours.
In the event of an interruption in the mains power supply, all equipment essential to the operation of the Central Station shall continue to operate without loss of security or degradation of performance.

Relay sites and repeater stations

Where the service provider permits, a comprehensive signal test shall be carried out every hour to ensure the efficient working order of all relay sites, repeater stations and receivers and all records of such tests shall be maintained.

Signals received from alarm protected premises

Receipt of an alarm signal from an alarm installation shall give a visible and audible warning with a hard copy printout available.
Where GSM or IP protocols are utilised, a backup receiver/decoder must be used. It is recommended that a second form of signal routing into the central station is used.


The following records should be kept in the Central Station

  1. Hard copy printout, electronic or disc storage of alarm signals received.
  2. Record of alarm calls received giving details of action taken and response.
  3. Primary monitoring system must be computer based.Back-up system may be PC based or manual card system.
  4. Back-up records may not be older than 24 hours.
  5. Electronic on-line back up equipment must be optically and electronically isolated. It can however remain unplugged and remain this way unless a back-up is being performed.
  6. All reported incidents shall be available for a period of 36 months.